Effective date: 26 August 2025
About Goldenrush Ltd
Goldenrush Ltd operates this online store. Registered contact: St. James’ Building, 79 Oxford Street, Manchester M1 6FQ, United Kingdom. Phone: +44 161 768 9034. Email: privacy@goldenrush.co.uk.
Eligibility and accounts
Purchases may be made by individuals aged 18+ and by authorised representatives of organisations. When creating an account, information must be accurate and kept up to date. Keep login details secure; activity made through the account is deemed authorised by the account holder.
Products, pricing and VAT
Product descriptions are prepared with care; minor variations in colour or trim may occur between batches or screens. Prices shown in GBP include UK VAT unless stated otherwise. If a pricing or availability error is identified, the order may be cancelled and any payment promptly refunded.
Ordering and payment
Placing items in a basket does not reserve stock. An order is accepted only when a confirmation email is issued. Accepted payment methods are shown at checkout; security checks may be carried out to prevent fraud. Where payment fails or is reversed, items will not be shipped.
Delivery, risk and title
Estimated delivery windows appear at checkout and in order confirmations. Risk in the goods passes on delivery to the address provided; title passes once full payment is received. Missed deliveries or incorrect addresses may result in re-delivery charges.
Right to cancel and returns
UK consumers have a statutory right to cancel most online purchases within 14 days of delivery under the Consumer Contracts Regulations 2013. In addition, Goldenrush offers a 30-day return window for unused items in saleable condition with tags attached, unless the item is excluded for hygiene reasons (e.g., worn socks/underwear). Instructions for creating a return label are provided in the help section and in order emails.
Faulty or not as described
If an item is faulty or misdescribed, statutory remedies apply under the Consumer Rights Act 2015. Contact support with order details and photos where relevant; return postage for approved faults is covered, and repair, replacement, or refund will be arranged as appropriate.
Promotions and gift cards
Promotional codes, bundles, and discounts are subject to their specific terms and may not be combined unless stated. Gift cards (digital or physical) are non-refundable once issued, cannot be exchanged for cash, and are valid for the period indicated at purchase.
Use of the site and content
All brand names, imagery, text, and designs on the site are protected by intellectual property laws. Content may not be copied or used for commercial purposes without written permission. Reviews and user submissions must be lawful, respectful, and free of third-party rights.
Fit guidance and training information
Any sizing tools, fit notes, or training tips are general guidance only and do not replace professional advice. Responsibility remains with the buyer to select products suitable for their intended use and level of activity.
Liability
Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any rights that cannot be excluded by law. For other losses, and to the extent permitted by law, liability for indirect or consequential damages is excluded; direct losses are limited to the amount paid for the relevant order.
Privacy, changes, law and contact
Personal data is handled under the Privacy Policy referenced on the site. These terms may be updated from time to time; material changes will apply to future orders only. The terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. Questions, notices, or complaints can be sent to: Goldenrush Ltd, St. James’ Building, 79 Oxford Street, Manchester M1 6FQ, United Kingdom; Phone: +44 161 768 9034; Email: privacy@goldenrush.co.uk.